Shipping Policy

Thank you for shopping with Fire, Love, & Joy.

We are committed to carefully packaging and delivering your order with the same attention to detail that goes into creating each of our fragrances.

Processing Times

All orders are processed within 3–5 business days, excluding weekends and holidays. During new collection launches, holidays, and promotional events, processing times may be slightly extended.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery Times

Estimated delivery times vary by location and carrier. Once your order has shipped, Fire, Love, & Joy is not responsible for carrier delays, weather-related interruptions, or circumstances beyond our control.

Tracking Your Order

A tracking number will be provided via email once your order has shipped. Please allow up to 24 hours for tracking information to update.

Lost or Stolen Packages

Fire, Love, & Joy is not responsible for lost, stolen, or misdelivered packages once they have been marked as delivered by the shipping carrier. If you believe your package has been lost, please contact the carrier directly using your tracking information.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. Fire, Love, & Joy is not responsible for orders shipped to an incorrect address provided at checkout.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery using the Contact Us form on our website. Please include your order number and photos of both the product and packaging so we can assist you promptly.

Thank you for supporting Fire, Love, & Joy.